Teams that adapt start with people who learn.
We design and deliver training for businesses of every size and kind, from the corner shop to the clinic to the nonprofit, helping your people keep up with change from day one.
Free 30-minute call · No obligation · Materials are yours to keep
- 15+ years in training
- 1,385+ new hires trained
- 10 industries · classes of 8–95
- Orlando, FL · on-site & virtual
Sound like you?
We work with businesses of every size and kind. Most of our clients fit one of these.
Small & growing businesses
You're hiring faster than you can train, and there's no training team. We become it.
Established teams
You know what's needed but don't have the hands. We add capacity without adding headcount.
Nonprofits & ministries
Staff and volunteers who need to be ready, on a budget that has to count.
Consulting partners
Your clients need training. We deliver under your engagement, as an extension of your team.
Partner with us →If your people need to learn it, we can teach it
Every program is tailored to your business. Here's where we most often start.
People & Service
- Customer Service & ExperienceService standards, de-escalation, and phone, chat & email etiquette
- Communication & Soft SkillsClear writing, active listening, and working across teams
- Sales FundamentalsDiscovery, objection handling, and consultative selling
- Volunteer & Staff TrainingFor nonprofits and ministries running on people power
Operations & Growth
- New Hire OnboardingStructured first weeks that get people productive faster
- Process & SOP TrainingDocument how the work gets done, then teach it consistently
- Compliance & PolicyRequired training that people actually remember
- New Leader & Supervisor SkillsCoaching, feedback, and leading the team you came from
- Train-the-TrainerBuild your own in-house trainers who can carry it forward
Tools & Technology
- Software & Systems RolloutsGet everyone confident on a new CRM, POS, or platform
- Microsoft 365 EssentialsOutlook, Teams, OneDrive, and getting organized
- AI at WorkUsing ChatGPT, Copilot, and AI tools safely and productively
- Digital BasicsTech confidence for teams that are newer to digital tools
- Training Analytics & ReportingDashboards that show who's trained, how they scored, and what's working
Don't see your topic? Tell us what your team needs →
Get more from the tools you already pay for
Most teams use a fraction of what their platforms can do. We train your people to build, automate, and report like power users.
Power BI
Dashboards, data modeling, DAX, and reports people actually use.
Ask about Power BI →Power Automate
Automate approvals, notifications, and the repetitive work that eats your week.
Ask about Power Automate →Power Apps
Build simple business apps for your team without waiting on developers.
Ask about Power Apps →Salesforce
Admin essentials, reports and dashboards, and getting your team to actually use it.
Ask about Salesforce →SharePoint & Teams
Sites, permissions, and document management that stays organized.
Ask about SharePoint & Teams →Advanced Excel
PivotTables, Power Query, XLOOKUP, and turning spreadsheets into systems.
Ask about Advanced Excel →ServiceNow
Tickets, workflows, and knowledge articles for service desk and support teams.
Ask about ServiceNow →Copilot & AI Agents
Microsoft Copilot, Copilot Studio, and building AI helpers for everyday work.
Ask about Copilot & AI Agents →Taught by someone who builds with them: dozens of Power BI dashboards and Power Automate workflows, plus hands-on Salesforce and ServiceNow experience.
Torch & Loom is an independent training provider and is not affiliated with Microsoft or Salesforce.
The right format for how your people learn
Mix and match. Most programs blend live training with materials your team keeps and reuses.
Live training
Learn it together, in the room or on the call
- Instructor-led trainingIn-person classes and workshops at your location
- Virtual instructor-ledLive sessions over Teams or Zoom, built to keep remote learners engaged
- Hands-on labsPractice in real or sandbox systems, not just slides
Self-paced learning
Learn anytime, at their own speed
- eLearning modulesInteractive courses built in industry-standard authoring tools, SCORM-ready for your LMS
- Microlearning & videosShort lessons and screen-recorded walkthroughs
- Assessments & knowledge checksQuizzes and skill checks that prove it stuck
Materials you keep
Reusable long after training day
- Training packets & workbooksParticipant guides people can write in and refer back to
- PowerPoint decks & facilitator guidesPolished slides plus speaker notes so anyone can teach it
- Knowledge base articles & SOPsRepeatable, step-by-step instructions for how the work gets done
- Job aids & quick reference guidesOne-page cheat sheets for the moment of need
Everything we create is yours to keep: editable files your team can use and update as things change.
Matt Helms
Founder & Lead Trainer · Technical Trainer & Learning Systems Specialist
Torch & Loom is new. The experience behind it isn't.
For 15+ years I've designed and delivered training for teams in retail, higher education, food & beverage, insurance, facilities, healthcare, rail, aerospace, manufacturing, and federal services, with classes from 8 to 95 people, in the room and online.
I'm also the person who builds the tools: Power BI dashboards, Power Automate workflows, and knowledge bases that make training measurable and repeatable. Every class runs on one idea: nobody learns when they're afraid to ask.
- Experience1,385+ new hires trained · Instructional design, eLearning & live delivery · Train-the-trainer programs
- BuiltDozens of Power BI dashboards and Power Automate workflows · Knowledge bases of 1,300+ articles · SOPs & QA standards
- Experienced inArticulate 360 · Docebo · Reach 360 · Salesforce · ServiceNow · Power Platform · SharePoint · Teams, Zoom & Webex
Built so nobody gets left behind
Safe to ask anything
No question is too basic. Every question gets a real answer, because confusion left unspoken becomes mistakes later.
Patient
I explain it as many times as it takes, and no one should feel like they're holding the class back.
Engaging & hands-on
Games, quizzes, scavenger hunts, and role-plays keep people practicing instead of just watching slides.
Clear
Complex systems and processes broken down into plain, step-by-step language people remember.
From first conversation to lasting change
Discover
A needs analysis: who's learning, what's changing, and what "good" looks like.
Design
A learning plan and materials built for your people and your workflow.
Deliver
Facilitated training and rollout, with early wins your leaders can see.
Sustain
Reinforcement, follow-ups, and data so the learning holds as things keep changing.
Three ways to engage
Project
A defined deliverable: a course, an onboarding program, or a training rollout.
Best for: a specific launch or changeOngoing support
A monthly retainer for continuous design, delivery, and reporting.
Best for: teams without in-house L&DPartner delivery
We train under your brand or engagement as a subcontracted facilitator.
Best for: consultancies and agencies
Need a platform, not just a course?
Our sister vertical, Flux IT Solutions, builds custom learning platforms, training portals, and dashboards that fit how your organization really works.
What do your people need to learn next?
Tell us a little about your team and what's changing. There's no cost and no pressure.
- We reply within one business dayA real person, not an auto-responder.
- A free 30-minute discovery callWe learn about your team, goals, and timeline.
- A clear proposalScope, format, timeline, and price, with no surprises.
Based in Orlando, Florida · On-site across Central Florida · Virtual nationwide
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